CRM & eCommerce Consultant | Business Analyst

Who am I ?

Hello and welcome on my personal website. I am Michel Pham, a young proactive CRM & eCommerce manager with a strong focus on data integration, customer-centric approach and performance marketing. Passionate about new technologies, I am curious to see how they will contribute to shape our future and how humankind will use them.

Specialized in inbound marketing and growth hacking, I am a data-oriented person capable to transform simple data into strategic information. I have initiated different successful campaigns based on KPI reporting to increase web performance (revenue, leads, speed). Versatile worker with an ability to fast-learning, I am able to coordinate and priorize tasks with a transparent and seamless communication.

I like to work in fast-paced environment where “thinking outside the box” is not a fear but a factor of innovation. You can learn more about me by checking my resume or references.

Skills

Web

eCommerce
SEO
HTML/CSS
Data Analytics
SQL

Project Management

Scrum/Agile
JIRA
Confluence

CRM

Sales Cloud
Data Integration
Lead Generation
Marketing Journeys
System Architecture

Marketing

Performance Marketing
Marketing Campaigns
Content Management
Social Media

Profile & Languages

JIRA
Confluence
Salesforce Sales Cloud
Salesforce Commerce Cloud
Salesforce Marketing Cloud
HubSpot

Magento
Wordpress
Google Analytics
Hotjar
Akeneo
Asana

C2

C1

C1

B2

B1/B2

A2


Certificates

PMI - PMP Certificate
PMI – PMP Certificate
AWS Cloud Practicioner
AWS Cloud Practicioner
PSM I
PSM 1 – Scrum Master
Azure Fundamentals AZ-900
Azure Fundamentals AZ-900
IIBA - ECBA
IIBA – ECBA
Salesforce Administrator
Salesforce Administrator
Google Analytics
Google Analytics